Absolutely terrible experience, sat at home all day because they didn't give a delivery window, finally at 12:47pm I received an email giving a 2-hour window starting at 12:51pm. What is the point of giving a window with only 4 minutes notice? I still have to wait home all day waiting for them. Then, at 12:56pm they said "sorry we missed you" with no attempt at delivery. I contacted customer service live chat who said I had absolutely no options to receive the package today and would have to wait a full 24 hours before they would bother trying anything. Then in the middle of typing a response they disconnected the chat. For what it's worth, on the same day I received a package from UPS, who knocked on my door and handed me the package with no issues, so it is not a case of hard to find door or address. Giving less than 10 minutes between providing a "delivery window" and saying delivery failed makes the "delivery window" useless. In addition to being at home at the time and not hearing or seeing any attempt at delivery, the customer service representative claimed the driver left a calling card. I checked everywhere around my door, mailbox, street outside, and there was no card anywhere, further proof that no delivery attempt was made. Overall, very frustrating experience, I will never use Yodel again.